From 21st December 2024 to 5th January 2025:

We’ll be open every day from 12pm to 8pm (closed on Christmas Day & New Years Day)

Entry is £1 per person, payable by card only upon arrival. No pre-booking is necessary. Children under 18 months can enter for free.

If you are a carer for a person with access needs, you will be required to provide evidence of this on arrival and you will be offered free entry. Please note that all persons with access needs will still require a standard ticket for entry which can be purchased at the gate.

Yes, you can. There is a one-way in and a one-way out policy to maintain capacity control. If you chose to leave you will be counted out. If you wish to re-enter you will have to re-join the queue and be counted back into the venue.

Entry is valid for the duration of the time we are open for that particular day (please see our opening times page for more information). 

We are located at Brent Cross Shopping Centre (Outside John Lewis), Hendon, London NW4 3FP

Tokens are available for purchase at £1.20 each, or 10 for £10. Tokens can be purchased by cash and card.

Rides range from 2-5 tokens. Child/Family rides are typically 2-3 tokens while the more extreme adult rides are slightly more.

Tokens bought at the venue can be used on rides and attractions. 

Unfortunately, we don’t offer refunds on tokens. However, they are valid throughout the duration of the event and can be used on another day.

Our rides are restricted by height regulations. We always recommend customers to check height restrictions before purchasing tokens for a particular ride.

Our event is entirely outdoors, so we may need to take certain precautions when adverse weather could affect the safe operation of some attractions. For example, strong winds might require the closure of some attractions. This can happen at short notice, and we regret any inconvenience caused as the safety of our guests and staff is our top priority.

Although we rarely close, we advise all customers to check our social media pages for any announcements regarding closures.

We accept all debit/credit cards except American Express.

Yes, entry is payable by card only upon arrival. Ride tokens can be purchased using either debit or credit card, as well as cash

Yes, we welcome picnics or food purchased from the shopping centre. However, please be advised that we cannot permit any glassware, knifes or alcohol.

Unfortunately not, only working Service dogs are permitted.

Yes, the Winter Festival event is designed to be accessible, with flooring that can generally be navigated using wheelchairs or mobility scooters. However, we recognise that accessibility needs can vary, and we are here to assist in any way we can to ensure your visit is as comfortable and enjoyable as possible.

Please note:

• There are ramps throughout the event to safely cover cables, so some areas may require additional caution.
• If you or someone in your party requires assistance navigating the event, we respectfully encourage you to let us know, and our team will be happy to help.

We are committed to supporting all our guests and appreciate your understanding as we work to create a safe and welcoming experience for everyone. If you have any specific questions or concerns before your visit, please don’t hesitate to reach out to us directly.

Unfortunately not.

Unfortunately, only plastic bottles are permitted.

You must be at least 16 years old to enter the Winter Festival unless you are accompanied by an adult. Our security may ask for a valid form of ID if you attempt to enter without an adult, this should be either a passport, provisional driving license or another form of Government issued ID. Please note, photographs of ID are not considered valid.

Yes! Take lots of photos and share them with your friends and on social media. However, commercial filming and drone flying are strictly prohibited at our events. If you have any commercial filming or photo requests, please contact us for permission via email at winterfestivalbrentcross@gmail.com

We have a team of fully trained SIA certified security staff on site at all times. We conduct bag searches, so please be prepared for this. You may also be asked to open bottles of liquid for inspection. We will perform pat-downs and body searches (by female staff where appropriate) if necessary and use hand-held metal detectors.

Please contact us via email : winterfestivalbrentcross@gmail.com;  or contact us on Social media, Facebook@winterfestivalbrentcross or Instagram@winterfestivalbrentcross