Open from the 26th Nov to the 2nd Jan
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Saturday 26th November - 12pm to 9pm
Sunday 27th November - 12pm to 9pm
Monday 28th November to Friday 2nd December - 4pm to 9pm
Saturday 3rd December - 12pm to 9pm
Sunday 4th December - 12pm to 9pm
Monday 5th December to Friday 9th December - 4pm to 9pm
Saturday 10th December - 12pm to 9pm
Sunday 11th December - 12pm to 9pm
Monday 12th December to Friday 16th December - 4pm to 9pm
Saturday 17th December to Monday 2nd January - Open every day from 12pm to 9pm excluding Christmas Day
Please ensure to arrive at your allocated time slot, PLEASE NOTE this is your time to join the queue not when you will meet Father Christmas.
Queuing times may vary.
Entry is £2.50 for bookings made online at least the day before your visit and £3 at all other times (including tickets purchased on arrival).
If you are a carer for a person with access needs, you will be required to provide evidence of this on arrival and you will be offered free entry. Please note that all persons with access needs will still require a standard ticket for entry which can be purchased online or at the gate.
Yes, you will still need to queue on arrival. All visitors will be admitted on a first come first served basis at a slow pace to avoid congestion inside the venue. Please note that other members of your party cannot queue on your behalf.
If you book your admission online before you visit, you will be guaranteed entry. There are a small number of tickets available on the day, however, we advise you to arrive as early as possible to avoid disappointment.
Yes, you can. There is a one-way in and a one-way out policy at the venue to maintain correct social distancing and capacity control. There are no exceptions to this rule. If you chose to leave you will be counted out. If you wish to re-enter you will have to re-join the queue and be counted back into the venue.
Entry is valid for the duration of the time we are open for that particular day (see our opening times page for more information).
We are located at Brent Cross shopping centre, Hendon, London NW4 3FP
Tokens can be bought individually for £1.20 on the day or we have offers of 25 tokens for £20. Booking online is the cheapest way to purchase tokens.
Tokens bought online are for ride use only.
Rides range from 2-5 tokens. Child/Family rides are typically 2-3 tokens while the more extreme adult rides are slightly more.
Tokens bought at the venue can be used on rides, food and games. Tokens bought online are for the rides only.
Unfortunately, we don’t offer refunds on tokens. However, they are valid throughout the duration of the event and can be used on another day.
Our rides are restricted by height regulations. We always recommend customers to check height restrictions before purchasing tokens for a particular ride.
We always consider public safety first and therefore will only open if weather conditions are right and not dangerous.
Although we rarely close, we do advise all customers to check our website and/or social media pages for any announcements regarding this.
We accept all debit/credit cards except American Express.
We provide an over skate, that fits over a small child's shoe from size 6. Then our skates go up to an adult size 14.
Yes you can use your debit or credit card to purchase ride tokens and pay for your entrance.
Yes, we welcome picnics or food purchased from the shopping centre. However, please be advised that we cannot permit any glassware, knifes or alcohol.
Unfortunately not, only guide dogs are permitted.
Unfortunately, only plastic bottles are permitted.
You must be at least 16 years old to enter the Winter Festival unless you are accompanied by an adult. Our security may ask for a valid form of ID if you attempt to enter without an adult, this should be either a passport, provisional driving license or another form of Government issued ID. Please note, photographs of ID are not considered valid.
You are able to take photos of your family with low-res hand held devices, smartphones etc, but not of other families. Visitors are not permitted to bring any other photography, high-res or long lens cameras or video equipment into the event under any circumstances. There are no exceptions to this rule.
We have a team of fully trained SIA certified security staff on site at all times. We conduct bag searches, so please be prepared for this. You may also be asked to open bottles of liquid for inspection. We will also be performing pat-downs and body searches (by female staff where appropriate) if we feel it necessary and have handheld metal detectors.
We have a no refund policy for all bookings, however, if you contact us via email we will gladly move your tickets to another more suitable date. We ask you to not visit us if you have a positive test or are showing any symptoms of Covid-19.