Masks
Whilst
mask wearing is no longer a legal requirement, please respect other guests’
personal choice to wear one.
We strive to ensure the best possible visitor experience in the safest way we will always put health and safety first. We take our responsibilities to our customers, our staff and our suppliers extremely seriously. With this in mind we have implemented new restrictions, guidelines, requests of respect to others and strict rules. This is to ensure that we can continue to provide a great day out whilst being mindful of the seriousness that Coronavirus brings and the actions we should take to limit the spread of infection or transmission.
Please take some time to read through our guidelines and the rules and responsibilities that we all must adhere to prior to visiting and whilst at the venue. It is essential that all members of your party understand the importance of all of the guidance issued too.
Our on-site signage is clearly displayed and it is important that you and your party follow our site rules at all times. If any item is unclear or not understood then please speak to a member of staff who will be happy to advise you.
Whilst
mask wearing is no longer a legal requirement, please respect other guests’
personal choice to wear one.
Even though restrictions have eased, we continue
to monitor our capacity to ensure social distancing measures can be practiced
out of respect to all of our guests. Therefore, please make your booking
online, where possible.
Do not visit us if you have any symptoms of Covid-19. If you get symptoms when you are on-site then please take extra care and swiftly speak to a member of staff who will ensure you and your party get home safely.
We all know the importance of washing our hands to stop the spread of the virus so we request that this is conducted by all members of your party before arrival and during your visit regularly at one of our many hand wash facilities.
Prior to reopening we have undertaken a multitude of assessments with our qualified H&S consultant and have implemented many new measures for the benefit of everyone’s safety.
Our staff have completed additional training and will be practising enhanced social distancing whilst at work. All staff will be temperature checked daily and under no circumstances be at work if they display Covid-19 related symptoms.
All staff have received additional training to ensure we meet the guidance set out by the UK Government to help stop the spread of Coronavirus.
We have put in place more rigorous cleaning throughout the day for all of our facilities.
We have many hand wash facilities throughout the venue and we encourage you to wash your hands regularly.
Please wait for any other visitors to move from their vehicle before you exit your own.
Please practice good social distancing etiquette whilst queuing to enter the attraction. Capacity will be limited to maintain social distancing. Space will be allocated on a first come first served basis.
We require an enhanced level of supervision of all children by a responsible adult, ensuring social distancing & stringent personal hygiene at all times.
We have installed safety screens for added protection for our visitors and staff.
Payments Please use your bank cards contactless feature whenever you can.
Visitors will notice our distinct signage relating to all of our Health and Safety responsibilities, please ensure these requests are followed at all times.
Please ensure you regularly wash your hands for at least 20 seconds at one of our many hand wash facilities.
Customers must wash their hands before using the attractions and apply hand sanitiser. Hand sanitiser stations are located at each attraction.
Please still practice good social distancing etiquette during your visit. If you are visiting us for Ice Skating please ensure you arrive on time so we can effectively manage queuing in the boot room.
Visitors will be asked to maintain a safe distance apart from other guests when using any of the attractions. Please follow the signs displayed relating to the specific attraction.
Instructions for ordering and collection of food and beverages will be clearly signed.
We have organised our tables so that social distancing from other visitors can be maintained.
If you leave the venue at any time you will be required to re-enter via the entrance queue to maintain social distance from other guests.
We respectfully request that everyone on site practises a high standard of hygiene when coughing or sneezing and washes their hands on a regular basis.
If you have any recommendations or concerns please do not hesitate to get in touch.
We thank you for your continued support during this difficult time and hope that you are able to easily integrate these important responsibilities into your visit. Should you have any questions then please do not hesitate to contact a member of staff.
We hope you have an amazing day with us!
We are taking a break this Winter. We would like to thank all our past visitors for your support and look forward to seeing you again another time.